Performance Excellence in Hotels Essay

The failure in delivering high performance will have negative impacts on both internal and external customers. Therefore, the main purpose of this research project is to introduce the concept of performance excellence in the service sector, discuss the meaning and driving forces of competitiveness through the performance excellence in this sector, and report the findings of building excellence in organizational design, team work as well as leadership within The project will be organized in a way that gives a balanced critical review of performance excellence and answer the following questions, in particular its implementation in Hotel: 1. What functional roles does performance excellence play in an organization and in particular on the service sector? 2. What are basic dimensions of performance excellence that influence the development of competitive advantage in the service sector? 3. What are some relationships between quality and performance excellence in attaining sustainable competitive advantage? Performance Excellence and Its Functional Roles Performance excellence can be defined as â€Å"an integrated approach to organizational performance management that result in delivery of ever-improving value to customers and stakeholders; improvement of overall organizational effectiveness and capabilities; and organizational personal learning† This implies that all managers should give more interests and attention to implement it. The extracted information from the previous process can help executive managers to identify opportunities and threats as a necessary step to adapt successful strategies.